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Customer Service Speaker Cites 5 Reasons Flying Sucks! Having just come back from what was otherwise a delightful trip abroad, I started stewing about the lousy return flight I took.Why was this experience the absolute worst part of the trip, surpassing the bad plumbing and other inconveniences that I suffered?That flight is emblematic of the five reasons flying sucks:(1) Flying ...8 Tips to Build Trust Between You and the Customer Those who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor.If your consumer doesn’t have the faith in you, then you might as well shut shop now, cause eventually that’s what would happen. To market yourself and your product, you must be able to gain confiden ...One Little Mistake Can Cost Thousands Of Dollars Many years ago when I first graduated college, I looked for a good used car to purchase. Like most graduates, I had student loans to pay, I had to find a good job and I couldn’t afford to purchase a new automobile. I went to a used car dealership and saw a Datsun 240Z. The dealer told me that it had just come in and he didn’t know anything ab ...Top Speaker Asks: Are You Just A Trainer or A Performance Artist? I do a one-man show.It goes by various names, but generally it pertains to selling, customer service, and to phone work.I suppose you could call me a Performance Artist.I perform, “live,” though I have been captured on audio and video. People pay admission to see me, to watch me as I speak about various things, sometimes usi ...7 Things You Should Never Say to a Potential Customer Don’t scare away your customers by saying the wrong thingsCustomers expect a certain kind of behaviour from companies and if we want to stay in business, it is our job as service providers or manufacturers to stand up to those expectations. There are certain things that are a total no-no while communicating with a customer. It will be a g ...What Ever Happened to Customer Service? (Part 2) Whether you’re in business or a consumer, you can relate to the following statements:”Delivery on grand pianos is always extra. So, do you want to take it with you?””I’m not sure about that question. You can call our tech support in India, if you want.””The estimate we gave you could be much more depending on lot ...Customer Service at Wal-Mart: Try It! We can all learn a lot from the World’s largest employer on how to run a business. Wal-Mart seems to get the program and understand all aspects of their business; from distribution to customer service. Speaking of customer service, Wal-Mart does an excellent job in customer service, they really do.If you need to return something they have ...Customer Service for Electrical Companies Considered Customer Service is important in all businesses especially service businesses, because that is what you are selling services. If you come to a person's house or business to do a remodel or retrofit or merely some easy tenant improvements then you must give good customer service.That includes from the time you take the appointment until yo ...Connect to Your Customers Through Your Customers We all live and work in a constellation of relationships based on service. You can see this with the customers you serve and the suppliers who serve you. But this is also true with colleagues, employees, managers, family, friends, government agencies and community members.When you improve service in every direction of your life, you’ll fi ...Streamlining Support with Web ACD Technology For those of us who have lived in the trenches of a busy customer support environment, hanging up from a support call will instantly zap you with another if your company is using ACD (automated call distribution) technology. If you're a power support resource, your phone is going to be the one ringing the most because the ACD is continuously det ...What's the Difference Between a Delighted Customer and a Satisfied Customer? Most people think that “just turning up the effort” a bit is all that it takes to truly Delight a customer. They believe that customer satisfaction is a linear relationship, the more effort, the more you put into it the happier the customer. That just isn’t the case.There really is a couple of ways we can differentiate this. The different ...Hiring Gretchen I often travel the country speaking to various companies and franchise associations on the topic of great service. While on the road, I try to take those opportunities to visit chains not found near my North Texas home. On two of those trips, I visited Culver's locations in the Chicago area and Mukwonago, Wisconsin.While in the Culver's i ...4 Tips Toward Overcoming Bad Customer Service Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results th ...Creating a New Standard of Excellence – Six Things You Can Do Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.”Hearing a strange noise coming from our furnace ...Customer Service Strategies for Car Washes The carwash business is all about customer service and without good customer service you can expect that no customers will ever come back again. If you do a lousy job on someone's car then obviously they are not going to be in any hurry to bring their car back to you next time and pay between $8 for a basic wash up to $20 for the executive delu ...How Would You Handle This Customer Service Issue? I was reading in the Winnipeg Free Press (my local paper) about a woman who was a passenger in a Unicity taxi cab. The woman had pre-paid her fare to the tune of $25.00. Nine dollars into the cab ride, the cab got into an accident.The woman was injured and unable to complete her trip. She asked for a refund of at least $16.00. The balance ...Live Customer Support These days, almost all customer support systems are automated. Still, nothing beats the ‘real thing’ – live customer support that is both warm and friendly. Live customer support can do so much more for a company than business owners and managers realize. It creates a favorable impression on people – customer, partners and prospective clients w ...The 7 Principles of Business Integrity If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters. -- Alan K. SimpsonIf I were to ask you what attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years as a business owner and entrepreneur, I ...Is the Customer Really King? We often hear ‘the customer is king’. I don’t believe it.First, many customers do not behave like kings. Some act more like ruffians than royalty. You might want to disregard this kind of customer altogether. But it’s tough to disregard a king.Second, in certain cultures, the king was revered but also feared. Hardly the best metaph ...Customer Service in Auto Services is NOT Offending Women Customers In the auto services industry there are generally more women customers than men. This is because men will typically do some of the auto services and preventive maintenance on their car themselves, whereas women customers will have someone else like an auto shop do the services for them.Even women who have men around the house will someti ...Get Yourself Spring-Loaded An e-mail arrived with a fragmentary phrase that absolutely caught my attention. The writer referred to many upset customers being 'spring-loaded in the pissed-off position'.What a phrase! And what an observation.Ever noticed how quickly you get triggered when the service you receive goes bad? Ever noticed how short the fuse can be ...How I Can Tell When You Are Not Serious About Customer Service Is your Company or Corporation really serious about customer service? If you are and just kidding yourself do not expect the customer to develop schizophrenia like you and simply not notice the reality of the situation. As a customer I know and you should know I know, you know? How I can tell when you are not serious about Customer Service? ...Customer Service Field Day: Give The Lady What She Wants! Marshall Field’s, the trendsetting, always fashionable icon of customer service in retailing, is about to become history in downtown Chicago.Macy’s, its owner, is renaming the store after itself.With the closing of Field’s another bright chapter in the history of customer service is also coming to an end.Field’s was known fo ...RV Manufacturers - Quality and Customer Service Are Key to Success With the popularity of recreational vehicles staying steadily strong, RV manufacturers must compete for customers who will hopefully repeat business, and share their enthusiasm about their RV with friends and family. Young families with children still at home and those both old and young who have no children at home are discovering the joys of ...Pay Attention to Details “The magic behind every outstanding performance is always found in the smallest of details.”If you long to accomplish great and noble tasks, you first must learn to approach every task as though it were great and noble. Even the biggest project depends on the success of the smallest components.Many people downplay small details, di ...Getting Back to Basics: A Customer Service Tale One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.The store advertised the boards on sale and offered a 40% discount coupon. My daughter excitedly selected two ...Secrets from David Copperfield David Copperfield - live at the MGM Grand Hotel Las Vegas! You might be fascinated to know what I discovered behind the curtain. I was lucky enough to assist him with one segment of his show. Of course I was sworn to secrecy and cannot reveal the magic behind that trick.Watching a master at work inspired me to do more than just watch - to ...Customer Service: A Great Way To Win New Business A very common mistake made by start-up companies, and indeed smaller businesses in general, is to not take customer service seriously. Too often, managers think all it entails is answering the phone promptly and being polite to customers – and how often do companies fail to do even that!In fact, customer service can soon become more impor ...Customer Service for a Large Truck Wash Considered Truck Washing is all about customer service when dealing with the Independent Truck Driver Crowd. Many of them have custom rigs and 18-wheelers with chrome, aluminum tanks and fancy paint jobs. They love their trucks and you need to treat their truck you would your own show car or Harley Davidson, otherwise they will not be pleased with your tru ...Use An 800 Number Directory To Shop Twice - Pay Once We've all heard the phrase "measure twice, cut once". Think of the savings if you could do the same while shopping.Everyone loves to get a bargain. Not one friend I know would be happier having paid more for something they own. Shopping has turned into an art form. The younger we are, the more naive we are about bargain hunting. Mayb ...
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